Returns & Refund Policy

At Stateside Brands, your satisfaction with our premium food products is our priority; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect shipments within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a photo of the damaged or incorrect item to initiate a claim.

• 2.
  Review Process

  Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene return standards.

• 3.
  Return Authorization

  Once approved, we will provide a prepaid shipping label or instructions for disposing of the product if a physical return is not required.

• 4.
  Refund or Replacement

  Choose between a full refund to your original payment method or a complimentary replacement shipment sent via expedited delivery.